This Privacy Policy explains how ez96 ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "the Member") who access or use the ez96 online gaming platform at ez96.win. We are committed to handling your personal information responsibly, transparently, and in accordance with applicable data protection principles. Please read this Policy carefully before registering an account or providing any personal information to ez96.
ez96 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your information is collected and used solely to operate the Platform, comply with legal obligations, and improve your experience. This is a firm commitment, not subject to commercial exceptions.
All data transmitted between your device and ez96 is protected by 256-bit SSL (Secure Socket Layer) encryption — the same standard used by international banking institutions. Sensitive personal and financial data is encrypted at rest and in transit. Access to stored personal data is restricted to authorised personnel only.
You retain meaningful rights over your personal data held by ez96 — including the right to access your data, request corrections, request deletion where permitted by law, and withdraw consent for optional data processing. Requests are handled via the ez96 support team and will be addressed within a reasonable timeframe.
As a platform operating under international gaming authority licensing, ez96 is subject to data handling requirements imposed by our licensing framework. KYC documentation, transaction records, and gaming activity logs are retained for the periods required by applicable regulations and thereafter deleted in accordance with our data retention schedule.
ez96 collects only the personal data that is genuinely necessary for the purposes identified in this Policy. We do not collect data speculatively or beyond what serves a defined operational or legal purpose. Where data is collected for optional features — such as personalised marketing — we seek your explicit consent beforehand.
If you have consented to receive marketing communications from ez96 — including promotional emails and SMS notifications about bonuses, tournaments, and new games — you may withdraw that consent at any time. Opt-out instructions are included in every marketing message. Withdrawal of marketing consent does not affect your ability to use the Platform.
Summary for Malaysian Players: ez96 collects your personal data to operate your gaming account, process transactions in MYR, comply with our licensing obligations (including KYC verification), and — where you have consented — to send you relevant promotional communications. We do not sell your data. You have rights to access, correct, and delete your data. All data is protected by industry-standard encryption. This Policy is governed by the data protection framework applicable under ez96's international gaming licence.
1.1 For the purposes of this Privacy Policy, the data controller responsible for your personal data is the operator of ez96, the online gaming platform accessible at ez96.win, operating under international gaming authority licensing.
1.2 Questions, requests, and complaints relating to this Privacy Policy or the processing of your personal data should be directed to the ez96 Data Protection contact via the support channels set out in Section 15 of this Policy.
2.1 ez96 collects the following categories of personal data from Members and, where applicable, prospective Members:
| Category | Examples of Data Collected |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (e.g., MyKad number), copies of identity documents |
| Contact Data | Email address, mobile telephone number, residential address |
| Account Data | Username, encrypted password, account preferences, communication preferences, responsible gaming settings |
| Financial Data | Payment method details (e.g., Touch 'n Go eWallet account reference, bank account details for FPX), deposit and withdrawal history, MYR balance records |
| Transaction Data | Details of all deposits, withdrawals, wagers, winnings, bonus activations, and associated timestamps |
| Technical Data | IP address, device type, browser type and version, operating system, session data, login timestamps |
| Usage Data | Pages visited, games played, features accessed, click-path data, session duration |
| Communications Data | Content of support conversations (live chat and email), complaint records, survey responses |
2.2 ez96 does not collect or process special categories of sensitive personal data (such as biometric data, health data, or racial or ethnic origin) except where strictly required by applicable law or regulatory obligation.
3.1 ez96 collects personal data through the following means:
4.1 ez96 processes your personal data on the following legal grounds:
5.1 ez96 processes your personal data for the following identified purposes:
6.1 ez96 does not sell, rent, or trade your personal data. We share your data only in the following defined circumstances:
ez96 engages carefully selected third-party service providers to assist in operating the Platform. These include payment processing partners (such as FPX banking integrations, e-wallet providers including Touch 'n Go and Boost), KYC and identity verification providers, fraud detection services, customer support platform providers, and cloud infrastructure providers. All service providers are contractually bound to process your data solely on our instructions and in accordance with applicable data protection standards.
ez96 may be required to disclose personal data to regulatory authorities, law enforcement agencies, gaming licensing authorities, or courts of competent jurisdiction where required by applicable law or a valid legal process. We will disclose only the minimum data necessary to comply with the applicable requirement.
In the event of a merger, acquisition, restructuring, or sale of substantially all of ez96's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the implications for your data via the registered email address associated with your account.
7.1 As an internationally operated platform, ez96 may transfer your personal data to, and process it in, jurisdictions outside Malaysia. Where such transfers occur, ez96 ensures that appropriate safeguards are in place — including contractual protections (such as standard contractual clauses) or reliance on recognised adequacy frameworks — to provide a level of data protection substantially equivalent to that applicable under our licensing framework.
7.2 By using ez96 and providing your personal data, you acknowledge that your data may be processed in jurisdictions that may have different data protection laws than those of Malaysia.
8.1 ez96 retains personal data for the period necessary to fulfil the purposes for which it was collected, subject to the following minimum retention requirements:
8.2 Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with ez96's data retention schedule.
9.1 ez96 uses cookies and similar tracking technologies on ez96.win to operate and improve the Platform. The categories of cookies we use are:
9.2 You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain categories of cookies may affect your ability to use some features of the Platform.
10.1 Subject to applicable law and certain legal exceptions, you have the following rights in respect of your personal data held by ez96:
10.2 To exercise any of these rights, please contact ez96 via the channels in Section 15. We will respond within 30 days of receiving a valid, verified request. We may need to verify your identity before processing a data rights request.
11.1 ez96 implements appropriate technical and organisational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:
11.2 Notwithstanding these measures, no system of data transmission or storage can be guaranteed to be completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ez96 will notify you and any applicable regulatory authority in accordance with our legal obligations.
12.1 ez96 is strictly an adult platform for persons aged 21 and above. We do not knowingly collect or process personal data of individuals under the age of 21. If ez96 becomes aware that personal data of an individual under 21 has been collected, that data will be deleted and the associated account permanently closed. If you believe that a person under the age of 21 has registered an account with ez96, please contact us immediately via the channels in Section 15.
13.1 The ez96 Platform does not include links to third-party websites as a matter of policy. To the extent that any third-party service — such as a payment provider interface — is accessed in connection with your use of ez96, that provider's own privacy policy governs the processing of your data by that provider. ez96 is not responsible for the privacy practices of third-party service providers beyond the contractual data processing obligations described in Section 6.2.
14.1 ez96 reserves the right to amend this Privacy Policy at any time. Material changes to this Policy will be communicated to Members via the registered email address and/or by a notice on the Platform, with a minimum notice period of 7 days prior to the amendment taking effect where practicable.
14.2 The "Last Updated" date at the top of this Policy reflects the date of the most recent substantive revision. We encourage you to review this Policy periodically to stay informed of how ez96 handles your personal data.
14.3 Continued use of the Platform following the effective date of any amendment to this Policy constitutes your acknowledgement of the amended Policy.
15.1 For any queries, data rights requests, or complaints regarding this Privacy Policy or the processing of your personal data by ez96, please contact us via:
15.2 When submitting a data rights request, please include your registered username, the nature of your request, and any relevant details to assist us in locating your data accurately and efficiently.
15.3 If you are not satisfied with our response to a data protection concern, you may have the right to lodge a complaint with the applicable data protection supervisory authority under our licensing jurisdiction.
Now that you know exactly how ez96 handles your personal data, you can play with genuine confidence. Your information stays private, your funds stay secure, and your experience stays yours. Sign in and get started.
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